Shipping policy
Shipping Policy
At Sirivana Naturals, we are committed to delivering your pure, farm-sourced oils safely, swiftly, and in perfect condition. Please read our shipping policy carefully before placing your order.
Order Processing Time
All orders are processed within 1–2 business days after order confirmation. Orders placed on Sundays or public holidays will be processed on the next working day.
Once your order is successfully placed, you will receive an order confirmation via WhatsApp.
Delivery Timeline
Standard delivery across India typically takes 5–7 business days from the date of dispatch, depending on your location.
Please note that delivery timelines may be slightly extended during peak shopping seasons, public holidays, weather disruptions, or courier-related delays beyond our control.
Shipping Charges
We offer free shipping on all orders above the minimum order value displayed at checkout.
For orders below this threshold, applicable shipping charges will be clearly shown before payment. We maintain complete transparency and do not charge any hidden fees.
Order Tracking
Once your order is dispatched, you will receive a shipping confirmation via WhatsApp along with your tracking details.
You can use the tracking link provided to monitor your shipment in real time.
If you do not receive tracking information within 3 business days of placing your order, please contact us at:
contactus@sirivananaturals.com
Delivery Locations
We currently ship to all major cities, towns, and most serviceable PIN codes across India.
For remote or rural areas, delivery timelines may be slightly longer than standard estimates.
If your location is not serviceable, our team will notify you promptly after order placement.
Damaged or Incorrect Orders
We take utmost care in packaging every order. However, if your order arrives damaged or if you receive the wrong product, please contact us within 24 hours of delivery at:
contactus@sirivananaturals.com
Please include the following details:
- Your order number
- Clear photographs of the damaged or incorrect product
- A brief description of the issue
After verification, we will arrange a replacement or refund at no additional cost to you.
Failed Deliveries
If a delivery attempt is unsuccessful due to an incorrect shipping address, recipient unavailability, or incorrect contact details, the courier partner may attempt re-delivery or return the package to us.
In such cases, additional re-shipping charges may apply. Kindly ensure that your delivery address and contact number are accurate while placing the order.
Contact for Shipping Support
Email: contactus@sirivananaturals.com
Phone: +91 7760271999
Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM IST
